JINYANHUA JINYANHUA
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Return & Refund Policy

Return & Refund Policy

Thank you for shopping with JINYANHUA. We are committed to delivering premium lash products and an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our policy below.

1. Return Eligibility

  • Return requests must be submitted within 7 days of delivery.
  • Items must be unused, unopened, and returned in their original packaging with all accessories included.
  • For hygiene and safety reasons, the following items are not eligible for return:
    • Opened or used lash products (including individual lashes, lash sets, lash glue, etc.)
    • Custom or personalized orders
    • Items marked as final sale or purchased during promotional events

2. How to Request a Return

  1. Contact our customer support team via email or our official contact channel, providing your order number and reason for return.
  2. We will review your request and respond within 1–2 business days with a return address.
  3. Please securely pack the item in its original packaging and ship it back, then provide us with the tracking number.
  4. Once we receive and inspect the returned item, your refund will be processed within 7–15 business days.

3. Refunds

  • Please allow 3–10 business days for the refund to appear, depending on your payment provider.

4. Exchanges

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photo evidence. We will prioritize arranging a replacement or exchange for you.

5. Contact Us

If you have any questions about our return policy, please don't hesitate to reach out to our customer care team. We are here to help.

JINYANHUA Brand Story

12 Years of Craftsmanship | From OEM Factory to Independent Global Brand Founded in 2014, JINYANHUA switched to false eyelash production after a failed wig startup under industry mentorship. For a decade, we focused on behind-the-scenes OEM manufacturing, building mature production techniques and global supply chains while supplying brands worldwide. In our 10th year, branding specialists joined us to fuel brand upgrading. Our R&D team optimized molds and craftsmanship to develop comfy, naturally curled finished lashes, transforming us from a hidden factory supplier to an independent brand. Every JINYANHUA lash is backed by 12 years of refined workmanship and strict QC. Rooted in steady craftsmanship instead of overnight miracles, we keep crafting premium lashes to help women unlock effortless natural beauty.